Focusing people on their shortcomings doesn’t enable learning; it impairs it.
Buckingham and Goodall highlight three theories that those who believe in feedback as often accepts as true:
- That other people are more aware than you are of your weaknesses, and that the best way to help you, therefore, is for them to show you what you cannot see for yourself.
- That the process of learning is like filling up an empty vessel: You lack certain abilities you need to acquire, so your colleagues should teach them to you.
- That great performance is universal, analyzable, and describable, and that once defined, it can be transferred from one person to another, regardless of who each individual is.
In response, they propose a number of strategies to support the development of others, including:
- Look for outcomes
- Replay your instinctive reactions
- Explore the present, past, and future
This is something problem of feedback.about too, discussing the