The problem is, who do you speak to? Clearly the phone operators are just doing there job, while the various trades are doing theirs. (Note: we have had two different trades turn up randomly on the wrong day) Do we speak with the project manager in charge? Probably, if you can get a hold of them and they are able to actually bring your job up on the computer?
Although the ‘rise of the robots’ may resolve some of this, I think it comes back to care amd customer service. It really has me considering what cover we get and how much we pay. Maybe sometimes you pay for what you get?