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If you are only engaging five students in a class of 30, you are by definition not personalizing learning for the other 25 students. You are not addressing their individual needs. You’re creating more work for teachers, also, treating them like tier-two customer support representatives, asking them to handle whatever problems your technology can’t solve along with whatever problems your technology creates.

Khan and other advocates of personalized learning will frequently disclaim that they aren’t trying to replace teachers. I appreciate that, though I’m worried about that possibility like I’m worried I might medal in the decathlon in the Olympics this summer. I do not, however, appreciate the role they imagine for teachers: a coercive force in the lives of students who need much more and much better support than personalized learning offers them.

Source: Teachers Aren’t Your Customer Support Representatives by Dan Meyer