Bookmarked Ken Norton: Please Make Yourself Uncomfortable (kennorton.com)

From my keynote at the Mind the Product conference, San Francisco Davies Symphony Hall on May 4, 2016. It’s February 13, 1960, and Ella Fitzgerald stands on a West Berlin stage, nearing the end of a stellar performance. On a whim, she decides to sing β€œMack the Knife,” a popular…

Ken Norton uses the example of improvisation in jazz to discuss cultivating the right environment for people to be uncomfortable – the zone of optimal uncomfortableness. He suggests three strategies to support this:

  • Use strategies such as ‘provocative competence’ to get uncomfortable.
  • Listen more than talking.
  • Create an environment of psychological safety where everyone’s voice feels valued.

David Culberhouse suggests that this is about balancing disequilibrium.