I have been spending a lot of time lately documenting questions in regards to the reporting and attendance program I help support. The hope is that this will help with support. The problem as I see it is that simply knowing the steps does not automatically build capacity. You also need access to a space to play and time to do so.
Replied to Confidence and Competence (daily-ink.davidtruss.com)

Confidence feeds competence, which feeds confidence…

I really like your point about competence feeding confidence feeding competence, but I feel like you are missing an aspect to your story. To me, confidence and competence come from having a mentor or model, someone who instills a sense of confidence to stretch your competence. I think this is one of the challenges when we talk about developing educational leaders for tomorrow, it can be hard to build both confidence and competence when venturing into the unknown.