I was asked to call a school today who explained we had made a mistake. It was an honest mistake, a case of misinterpretation, but a mistake none the less. I negotiated with the person that I would put together a list of errors I found and fix them. I think they were a little taken aback, they were fearing that they would have to do the laborious task of clearing things up. It made me think that although you cannot always prevent issues and errors, you can appease anxiety by being humble and saying sorry.