If your job is to tell me how to do my job, you should at least know how to do my job.
This is an ongoing challenge working in a support space associated with transformation and change. You never quite know what is coming and there are often less people around to bounce ideas and experiences off. It can be daunting, but it can be fun. At the end of the day though, if you are going to ring someone up to follow up on a problem, at least know what you are talking about. As M.J. Arlidge reminds,
Trust is a fragile thing — hard to earn, easy to lose.