👍 How Twitter Lost the Internet War

Liked “Just an Ass-Backward Tech Company”: How Twitter Lost the Internet War (The Hive)
At the same time, her defenders say, Harvey has been forced to clean up a mess that Twitter should have fixed years ago. Twitter’s backend was initially built on Ruby on Rails, a rudimentary web-application framework that made it nearly impossible to find a technical solution to the harassment problem. If Twitter’s co-founders had known what it would become, a third former executive told me, “you never would have built it on a Fisher-Price infrastructure.” Instead of building a product that could scale alongside the platform, former employees say, Twitter papered over its problems by hiring more moderators. “Because this is just an ass-backward tech company, let’s throw non-scalable, low-tech solutions on top of this low-tech, non-scalable problem.”

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