Instead of experts, Zuckerberg says, it’s going to be up to “the community.” This disdain for experts is part of the problem we face now – culturally, politically, intellectually. There are researchers whose field of study is precisely this: how do people assess the credibility of information sources? How do technologies shape our notion of trust? How is trust gained, and how is trust violated? How is trust gamed? But why listen to experts when Facebook’s CEO can just get the engineers down the hall to cobble together some poll, and then tell the users this is what they wanted all along. Personalization.
Audrey Watters highlights yet another poor decision from Facebook to ignore experts in order to garners more ‘likes’ and supposed trust.