Done well, the use of bots in education offers an opportunity to free up the instructor while offering better scaffolding for learners. Educators can be freed up from the traditional frustrations of data collection, report filing, and administrative tasks.
Technology provides the starting point, but we cannot lose high touch when we move to high tech. Culture and professional development for learners, instructors, and support staff are even more important.
This reminds me of Bill Ferriter’s argument that technology makes learning more doable. I guess the question then becomes what sort of learning is supported and made more doable. Maybe sometimes friction actually serves a purpose?